We will accept returns on merchandise sold only under the following conditions:
i. If the goods purchased has manufacturer’s defect. We shall replace it with another copy of the same title. If the said title is out of stock, we will refund or customer could replace it with any other title.
ii. If an error occurred in customer order due to the fault of LP Freak, we will offer refund or credit. However, if it is due to customer’s mistake in providing input, LP Freak will not be held responsible.
We will replace any item that was damaged or mishandled due to error by the shipping company. However, item must be returned to LP Freak in manner that allow LP Freak to access the damaged caused. Please do message us if you need any clarification.
Customer is required to send any complaints within 7 days receiving the goods. Customer also need to return the goods to LP Freak within 7 days once the complaint has been acknowledged.